Policies & Procedures

Our Statement of Diversity, Equity, Inclusion and Justice

 

It has always been the policy of Center for Christian Coaching to maintain a school environment free from unlawful discrimination and to conduct its educational practices, admissions program, as well as its employment practices, on the basis of an individual’s qualifications and abilities without regard to race, color, sex, age, national origin, citizenship status, disability, or any other protected characteristic as established by federal, state, and local law, unless a particular status protected by such law contradicts the deeply held biblical-centered convictions of CCC. This non-discrimination policy applies to those who seek to join the CCC community in any capacity or to those who interact with CCC.

Payment/Fees Policy

All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent
upon receipt of full deposit. We accept payment by PayPal and Stripe. All payment will be in US dollars.

Partial Completion Statement

 

At this time, we are not able to offer credit for partial completion of a course. You must complete the
entire course to receive credit. Individuals with questions about this policy are encouraged to contact
Bonnie Weiss at support@centerforchristiancoaching.com

Illness Policy

 

In order to provide you with the minimum required training hours for certification, it is important that
you are present at all course meetings. If you have an emergency or become ill and are not able to
attend a coaching session, please contact your instructor immediately.

You will be expected to complete the session materials, review the session recording,
and complete a coaching session outside the live session to make up for the missed session.

If you need to miss more than 6 hours of the course, you will have the option to work with the
instructor to cover the missed material at your own expense or register for another course. If you miss
more than 1 hour of mentor coaching, you will need to arrange and pay for individual mentor
coaching sessions to complete the required 10 hours of mentor coaching to satisfy the International
Coaching Federation requirements.

Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to
the instructor and Center for Christian Coaching.

Refund Policy

 

Cancellation of a course must be made a minimum of 14 days prior to the course to be eligible for a full
refund, with the exception of the deposit. Cancellations made less than 14 days before the course are
not eligible for a refund. Written notice of cancellation shall be effective on the date the withdrawal is
received by Center for Christian Coaching. Refunds will be made within 7 days following receipt of
cancellation or withdrawal requests.

 

Registration Modifications


Modifications to registration must be completed at least seven days before the program date.
Participants may contact the Center for Christian Coaching to modify their registration at
support@centerforchristiancoaching.com. Course changes will be allowed as long as there are spots
available.

Transfer of Credit Policy

 

At this me, we are not able to accept partial course credit from other organizations or programs. Even if you have completed a Level 1 program, you must enroll for the entirety of the Center for Christian Coaching program. Individuals with questions about this process should contact Bonnie Weiss at support@centerforchrisancoaching.com

Grievance Policy

 

The Center for Christian Coaching seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or instructor/faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:

 

  • A participant should first attempt to resolve the issue directly with the educator/trainer, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
     

  • If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the Director within 5 days. The Director will review the issue and talk to the student within 5 days of receiving the complaint. The Director will work with all parties involved to resolve the issue.
     

  • If a participant does not feel the issue is resolved, a written request for an appeal should be sent to Bonnie Weiss at the Center for Christian Coaching for review. This appeal should include the original complaint and reason(s) the participant is unsatisfied with the resolution attempt(s). Appeals are reviewed and a written response will be provided to the participant within 10 days. All appeal decisions are final.

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